FREQUENTLY ASKED QUESTIONS
Waste Collection in BRIGHTON & Surrounding Areas
FLEXIBLE BOOKING OPTIONS
95% OF ALL WASTE RECYCLED
Guaranteed Next Day Collection
SIT BACK & RELAX, WE'LL DO THE REST
Got a question?
How does the rubbish removal service work?
We supply uniformed, ID, and DBS-checked labour and take the rubbish away from almost anywhere in your home, business, or outside of your property.
Where should I put the rubbish?
You can put the waste almost anywhere unless otherwise stated in your booking, as long as it is safe for our team to access.
Who does all the loading?
We do. Our experienced waste collection team will load all waste as long as the item is safe and we can access the rubbish and our tipper trucks. If the waste is a long way from the road or we cannot park close, there may be an extra charge for the additional labour time. We will confirm this on the day.
Can you handle heavy loads or large scrap collections?
Heavy loads: For heavy loads of up to 10 tonnes, we can provide a HIAB.
Scrap metal: 40-yard Roll On – Roll Off (RORO) skips are available for large scrap consignments.
What if there is more waste than expected?
We understand it can sometimes be difficult to work out how much waste you have. Our teams are happy to take more or less on the day. The team will confirm the size of the job at the start, and the cost of the clearance estimated on our website will then apply.
If there is more than expected, we will quote to clear the whole lot. If there is less than expected, we will reduce the cost appropriately to reflect the smaller amount of waste.
Are there any weight limits?
Each cubic yard (0.83 cubic metre) comes with a 100kg weight limit. Our team will provide you with an educated quote in advance, and the weight will be estimated in bands before the collection begins.
All our trucks have built-in weight measures to ensure we remain compliant. We record the levels before and after your clearance to make sure we are within legal limits and to identify whether there are any additional costs for your waste or rubbish removal.
Do extra heavy items cost more?
For very heavy materials such as bricks, concrete, soil, sand and tiles, we may need to pass on the additional cost charged by the waste transfer site. A bag of rubble weighs much more than a bag of domestic rubbish, so the more accurate you can be with photos and descriptions, the more accurate the pricing will be.
Is there a time allowance for collections?
Yes. Our prices show the time allowed for collections. In some cases, your collection may take longer than this, for example if the waste is difficult to access or there are safety concerns to address.
If this happens, we will add a supplementary charge of £15 for every additional 15 minutes, including VAT.
Are there surcharges for certain items?
To cover the fees charged by waste transfer sites, the following items may carry an additional charge:
- Domestic fridge/freezer: £45
- Commercial fridge/freezer: From £95
- Mattress: £25
- Gas bottle: £15
- Paint tin: £2
- Microwave: £15
- Television: £15
- Car tyre: £8
- Car battery: £15
What waste or rubbish cannot be collected?
We cannot remove raw meat or fish, paints, solvents, chemicals, oil, petrol, diesel, gas bottles or fire extinguishers.
We also cannot work at heights, so the waste must be safely accessible.